Refunds and vouchers

Do you need to request a refund or travel voucher because of COVID-19, but don’t know the whats and hows yet? Check the most asked questions about this topic.

Voucher expired?

If your travel voucher is expired, you can still use it to make a new booking. Your booking should be made within 6 months from the expiry date. You can book any offered flight, regardless of the travel date. This can easily be done directly online.

Start booking your next flight

Note: a separate policy is in place for KLM Holidays, KLM Flight Bundle, as well as Flying Blue reward tickets.

Request a refund

Want to request a cash refund of your ticket costs, your extra options, or your travel voucher? Or want to check the status of your request? Please click the button below.

Refunds and compensations

Travel vouchers

Want to request a travel voucher? Or want to check the status of your request? Please click the button below.